TERMS AND CONDITIONS
Welcome to The Creative Studio. These Terms of Service (“Terms”) govern your access to and use of our website, online store, products, custom-order services, quote requests, and related services collectively referred to as the “Services.”
Throughout these Terms, “The Creative Studio,” “we,” “us,” and “our” refer to The Creative Studio. “Customer,” “you,” and “your” refer to any person or organization accessing the website, requesting a quote, submitting artwork, approving a proof, or purchasing products or services.
By accessing our website, submitting a quote request, approving a proof, placing an order, or using our Services, you agree to these Terms and our Privacy Policy, Refund Policy, and Shipping Policy.
If you do not agree to these Terms, please do not use the Services.
1. ELIGIBILITY
You must be at least 18 years old or have the permission and supervision of a parent or legal guardian to place an order or enter into an agreement with us.
If you place an order on behalf of a business, organization, school, team, or other entity, you represent that you have authority to act on its behalf.
2. PRODUCTS AND SERVICES
The Creative Studio offers products and customization services that may include:
- Embroidery
- DTF and UV DTF printing
- Screen printing
- Vinyl and sublimation
- Laser cutting and engraving
- Stickers and labels
- Stationery and printed materials
- Promotional products
- Awards and recognition products
- Party favors and event products
- Logo preparation, vectorizing, and embroidery digitizing
- Other custom or special-request products
Product availability, colors, sizing, materials, minimum quantities, and customization options may vary.
We reserve the right to decline a project that we cannot produce safely, legally, accurately, or within the requested deadline.
3. PRICES FOR BLANK PRODUCTS
Unless otherwise stated, prices displayed in our apparel catalog are for blank products only.
Embroidery, DTF, screen printing, vinyl, sublimation, digitizing, vectorizing, artwork preparation, shipping, taxes, rush service, and other customization charges are quoted separately.
A displayed product price does not guarantee the final price of a customized order.
4. QUOTES
Quote requests are not confirmed orders and do not create an obligation for either party.
Quotes are based on the information provided by the customer, including the product, quantity, sizes, colors, artwork, decoration method, placement, deadline, and shipping requirements.
Quotes may change if:
- Quantities, products, sizes, colors, artwork, or specifications change.
- Supplier prices or availability change.
- Additional artwork preparation is required.
- The final design requires a different production method.
- Shipping, taxes, rush service, or other charges apply.
- Information supplied with the original request was incomplete or inaccurate.
Unless a different period is stated, a quote remains subject to product availability and may be revised before payment and final order confirmation.
5. CUSTOM ORDERS
Custom and personalized products are created specifically for each customer.
Before submitting or approving an order, customers are responsible for reviewing:
- Names and spelling
- Dates and numbers
- Garment sizes and colors
- Product styles
- Quantities
- Artwork and wording
- Logo orientation
- Decoration placement
- Requested deadline
- Shipping address
- All other order specifications
Once materials have been ordered, artwork preparation has started, a proof has been approved, or production has begun, changes or cancellations may not be possible.
Requested changes may require additional fees and may extend the production schedule.
6. ARTWORK PROOFS AND APPROVAL
When applicable, an artwork proof will be provided before production begins.
The customer must carefully review the proof for spelling, colors, size, placement, orientation, proportions, and all design details.
Approval by email, electronic form, text message, invoice approval, or another written method constitutes authorization to begin production.
The customer is responsible for errors visible in an approved proof. The Creative Studio is responsible for producing the order substantially according to the approved proof, subject to reasonable production variations.
Digital proofs and screen colors are visual representations. Exact color, scale, texture, thread appearance, print appearance, and placement may differ slightly on the finished product.
7. ARTWORK PREPARATION, DIGITIZING, AND VECTORIZING
Artwork may require preparation before it can be used for production.
Embroidery digitizing, vectorizing, design cleanup, resizing, color separation, or other artwork services may require an additional fee.
Payment for artwork preparation covers the labor required to prepare the artwork for production. It does not transfer ownership of software, production techniques, templates, licensed fonts, stock assets, or other proprietary production resources.
Final production-ready files may be provided only when specifically included in the quote or purchased as a separate service.
8. CUSTOMER-PROVIDED ARTWORK AND INTELLECTUAL PROPERTY
By submitting a logo, photograph, illustration, character, trademark, phrase, design, or other content, you represent that:
- You own the content or have permission to use and reproduce it.
- Our use of the content for your order will not violate another person’s copyright, trademark, privacy, publicity, or other rights.
- The information you provide is accurate and lawful.
You authorize The Creative Studio to reproduce, resize, modify, print, embroider, engrave, cut, or otherwise process the submitted content as reasonably necessary to prepare your quote, proof, sample, or completed order.
We may decline or cancel projects involving content that appears unlawful, infringing, hateful, threatening, deceptive, or otherwise inappropriate.
You agree to be responsible for claims resulting from artwork or content you provided without proper authorization.
The Creative Studio does not claim ownership of customer-provided artwork merely because it was submitted for a quote or order.
9. THE CREATIVE STUDIO DESIGNS
Unless otherwise agreed in writing, original layouts, illustrations, concepts, templates, mockups, photographs, and designs created by The Creative Studio remain our intellectual property until the applicable design rights or final files are expressly transferred in writing.
Payment for a physical product does not automatically include ownership of the editable design or production file.
Customers may not reproduce, resell, modify, distribute, or provide our original designs or production files to another vendor unless written permission or file-transfer rights have been granted.
10. CUSTOMER-SUPPLIED ITEMS
Customer-supplied garments or products may be accepted for certain services only with prior approval.
Acceptance depends on the material, condition, quantity, construction, decoration method, and production requirements.
Decoration involves machinery, heat, pressure, ink, adhesive, needles, lasers, and other processes that may occasionally damage an item despite reasonable care.
Before production, customers may be required to sign a customer-supplied goods waiver. The applicable waiver will describe the risks, responsibilities, and available remedies.
Customers should not deliver or ship personal items before receiving approval.
11. PRODUCT AVAILABILITY AND SUBSTITUTIONS
Products are subject to supplier availability.
An item may become unavailable after a quote is issued or an order is submitted. If this occurs, we may offer:
- A comparable substitute
- A different color or size
- A revised completion date
- A partial cancellation
- A refund for the unavailable portion
We will not make a material substitution without customer approval.
12. NATURAL PRODUCTION VARIATIONS
Minor variations are normal in customized production and are not necessarily defects.
Variations may include:
- Slight differences in color between screens and physical products
- Differences between fabric dye lots
- Minor shifts in print or embroidery placement
- Small differences in thread, ink, engraving, or material appearance
- Differences caused by garment construction, seams, pockets, texture, or product shape
- Slight size differences between products or manufacturers
We will make reasonable efforts to produce orders consistently and according to the approved specifications.
13. PRICING, TAXES, AND PAYMENT
Prices are listed in United States dollars unless otherwise stated.
Applicable taxes, shipping, artwork preparation, setup fees, rush charges, and customization costs may be added to the order.
Full payment or a deposit may be required before we order materials, reserve production time, or begin work.
Production does not begin until all required payments and approvals have been received.
If a deposit is accepted, the remaining balance must be paid according to the invoice terms and before shipment or pickup unless otherwise agreed in writing.
We reserve the right to correct pricing, description, or calculation errors before fulfilling an order. If a correction materially affects a confirmed order, we will notify the customer and provide available options.
14. CANCELLATIONS AND CHANGES
Cancellation requests must be submitted as soon as possible.
Whether an order can be canceled depends on its production status.
Amounts associated with completed artwork, digitizing, vectorizing, ordered materials, supplier charges, approved proofs, or work already performed may be nonrefundable.
Once production begins, custom orders generally cannot be canceled or changed.
If we approve a change, additional charges and a revised completion date may apply.
15. PRODUCTION TIMES
Production times vary based on:
- Product and material availability
- Order quantity
- Decoration method
- Artwork condition
- Proof approval
- Required revisions
- Production schedule
- Shipping requirements
Any turnaround estimate begins only after the quote, artwork proof, required payment, and all order details have been approved.
Turnaround estimates do not include shipping transit time unless expressly stated.
Estimated completion dates are not guaranteed when delays are caused by supplier shortages, customer revisions, late approvals, carrier disruptions, equipment issues, severe weather, emergencies, or other circumstances outside our reasonable control.
If a significant delay occurs, we will contact the customer with updated information and available options as required by applicable law.
16. RUSH ORDERS
Rush service may be available depending on product availability and the current production schedule.
Rush requests must be approved before the order is confirmed. Additional fees may apply.
Payment of a rush fee accelerates production priority but does not guarantee carrier delivery dates or prevent delays caused by circumstances outside our reasonable control.
17. SHIPPING
Shipping is available to eligible destinations shown during checkout or stated in the quote.
Customers are responsible for providing a complete and accurate shipping address.
Additional shipping charges may apply when an order is returned, redirected, or reshipped because of an incorrect or incomplete address provided by the customer.
Shipping estimates begin after production is complete and the carrier accepts the package.
Carrier delivery dates are estimates unless a guaranteed service has been expressly purchased. We are not responsible for carrier delays, severe weather, incorrect addresses, delivery interruptions, or other events outside our control; however, we will provide reasonable assistance with eligible carrier claims.
Please review our Shipping Policy for complete information.
18. LOCAL PICKUP
Local pickup may be available in Albuquerque, New Mexico.
Customers will be notified when an order is ready. Please do not arrive for pickup before receiving confirmation.
Pickup is available according to the instructions and arrangements provided with the order. Local pickup does not mean that we operate a retail storefront open to the public.
19. RETURNS, REFUNDS, AND DEFECTIVE PRODUCTS
Custom and personalized products are generally final sale because they are created specifically for the customer.
Returns, refunds, replacements, and corrections are governed by our Refund Policy.
If you believe an item is defective, damaged, or materially different from the approved proof, contact us promptly and retain the product and packaging. Photographs or additional information may be required to evaluate the issue.
Normal production variations, customer-approved errors, incorrect information supplied by the customer, and differences between screen colors and physical materials are not generally considered production defects.
Nothing in these Terms limits rights or remedies that cannot legally be limited.
20. PROMOTIONS AND DISCOUNTS
Promotions, discount codes, free-shipping offers, and special pricing may be subject to additional conditions, expiration dates, product exclusions, quantity requirements, or geographic limitations.
Discounts cannot be combined unless expressly stated and generally cannot be applied retroactively.
Qualifying orders of $150 or more may receive free shipping when stated on our website or quote. Eligibility and exclusions may apply.
21. WEBSITE INFORMATION
We make reasonable efforts to present accurate product descriptions, images, prices, colors, and availability.
However:
- Screen colors may differ from physical products.
- Product images may be examples or mockups.
- Manufacturers may update product specifications.
- Typographical or technical errors may occur.
- Availability may change without notice.
We may correct errors and update website information at any time. If an error materially affects a confirmed order, we will notify the customer before fulfillment when reasonably possible.
22. ACCOUNTS
If customer accounts are available, you are responsible for maintaining the confidentiality of your login credentials and for activity occurring through your account.
You agree to provide accurate, current, and complete information.
Notify us promptly if you believe your account has been accessed without authorization.
23. PROHIBITED USES
You may not use our website or Services:
- For an unlawful, fraudulent, deceptive, abusive, or harmful purpose
- To violate intellectual-property, privacy, publicity, or other rights
- To submit malicious code, viruses, or harmful technology
- To gain unauthorized access to accounts, systems, or information
- To interfere with website security or operation
- To scrape, copy, reproduce, or exploit website content without authorization
- To impersonate another person or misrepresent your authority
- To submit illegal or unauthorized artwork or content
We may suspend access, decline an order, or terminate service when these Terms are violated.
24. THIRD-PARTY SERVICES AND LINKS
Our website may use or link to third-party platforms, payment processors, suppliers, applications, shipping providers, social-media services, or other websites.
Third-party services are governed by their own terms and privacy policies. We are not responsible for services, content, security, availability, or actions controlled by third parties.
25. PRIVACY
Our collection and use of personal information are described in our Privacy Policy.
By using the Services, you acknowledge that information may be processed by Shopify and other providers necessary to operate the website, complete transactions, fulfill orders, and provide customer support.
26. DISCLAIMER OF WARRANTIES
To the fullest extent permitted by law, the website and Services are provided on an “as available” basis.
We do not guarantee that the website will always be uninterrupted, secure, or error-free.
This disclaimer does not exclude product warranties, customer rights, or legal obligations that cannot be excluded under applicable law.
27. LIMITATION OF LIABILITY
To the fullest extent permitted by law, The Creative Studio will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of the website, delay or interruption of service, loss of business, or unauthorized use of customer-provided content.
To the extent permitted by law, our total liability relating to a product or service will not exceed the amount paid for the specific product or service giving rise to the claim.
These limitations do not apply where liability cannot legally be limited.
28. INDEMNIFICATION
To the extent permitted by law, you agree to defend, indemnify, and hold The Creative Studio harmless from third-party claims, damages, liabilities, and reasonable expenses arising from:
- Your violation of these Terms
- Your unlawful use of the Services
- Artwork or content submitted without proper authorization
- Your violation of another person’s intellectual-property, privacy, publicity, or other rights
29. GOVERNING LAW
These Terms are governed by the laws of the State of New Mexico, without regard to conflict-of-law principles.
Any legal dispute that is not otherwise resolved will be handled by a court with appropriate jurisdiction in New Mexico, unless applicable law requires otherwise.
30. SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted, and the remaining provisions will remain in effect.
31. NO WAIVER
Our failure to enforce any provision of these Terms does not waive our right to enforce it later.
32. CHANGES TO THESE TERMS
We may update these Terms to reflect changes to our Services, policies, technology, or legal obligations.
The revised Terms will be posted on this website with an updated effective date. Your continued use of the Services after the revised Terms become effective constitutes acceptance to the extent permitted by law.
33. CONTACT US
For questions regarding these Terms or our Services, contact:
The Creative Studio
Albuquerque, New Mexico, United States
Email: hello@thecreativestudio.co
Phone: +1 505-585-9293