PRIVACY POLICY

Last updated: September 11, 2026

The Creative Studio (“The Creative Studio,” “we,” “us,” or “our”) operates this website, online store, and related services. Our store is powered by Shopify, which enables us to provide products, custom-order services, quote requests, payment processing, shipping, customer support, and other features collectively referred to as the “Services.”

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, browse or purchase products, submit a quote request, provide artwork, communicate with us, or otherwise use the Services.

If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, or disclosure of personal information, this Privacy Policy will control.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

INFORMATION WE COLLECT

“Personal information” means information that identifies, relates to, describes, or can reasonably be linked to an individual. It does not include information that has been anonymized or de-identified so that it cannot reasonably identify you.

Depending on how you interact with us, we may collect the following categories of personal information:

Contact Information

Your name, email address, telephone number, billing address, shipping address, and other information you provide to contact or identify you.

Order and Transaction Information

Products viewed, selected, added to a cart, purchased, returned, exchanged, or canceled; quantities, sizes, colors, customization choices, order history, invoices, payment status, shipping information, and transaction details.

Quote and Customization Information

Information submitted through a quote request, including product preferences, quantities, deadlines, decoration methods, placement instructions, project notes, event details, company information, and other customization requirements.

Artwork and Design Files

Logos, names, photographs, graphics, artwork, brand colors, fonts, design instructions, and other files you voluntarily provide for embroidery, DTF printing, UV DTF, screen printing, vinyl, sublimation, stickers, labels, stationery, laser cutting, engraving, promotional products, awards, party favors, or related services.

Please do not submit sensitive personal information through an artwork file or quote request unless it is necessary for your order.

Payment Information

Payment information may include the payment method, transaction amount, billing details, payment confirmation, and limited payment-card information. Full payment-card numbers are generally processed directly by Shopify Payments or another authorized payment provider and are not stored directly by The Creative Studio.

Account Information

If customer accounts are available, we may collect usernames, passwords, preferences, saved addresses, and account settings. Passwords are processed and stored through the applicable platform provider.

Communications

Information you include when contacting us by email, telephone, contact form, social media, quote request, customer-support request, or another communication method.

Device and Usage Information

Information about your device, browser, internet connection, IP address, operating system, unique identifiers, pages viewed, products viewed, referring website, dates and times of visits, and interactions with our website.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, analytics tools, and similar technologies to operate the website, remember preferences, understand website activity, prevent fraud, measure performance, and provide or evaluate advertising.

HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information:

• Directly from you when you browse the website, create an account, purchase a product, request a quote, upload artwork, approve a proof, subscribe to marketing, or contact us.
• Automatically from your browser or device through cookies and similar technologies.
• From Shopify and other service providers that support our website, payments, analytics, marketing, production, fulfillment, or shipping.
• From social-media platforms, advertising partners, referral sources, or other third parties when permitted by law.
• From publicly available sources when necessary to communicate with prospective business customers or verify business information.

HOW WE USE PERSONAL INFORMATION

We may use personal information for the following purposes:

Providing Products and Services

To operate our store, prepare quotes, process purchases and payments, create custom designs, produce orders, provide artwork proofs, communicate about projects, arrange shipping or local pickup, and provide customer support.

Custom Artwork and Production

To review, prepare, resize, vectorize, digitize, reproduce, print, embroider, engrave, or otherwise use customer-provided artwork solely as reasonably necessary to prepare a quote, proof, sample, or completed order.

Improving the Services

To understand how customers use our website, improve navigation and product offerings, troubleshoot technical issues, evaluate service performance, and develop new products or services.

Marketing and Advertising

With consent where required, to send promotional communications and to measure or personalize advertising through platforms such as Google, Meta, or other marketing providers.

You may unsubscribe from promotional emails at any time by using the unsubscribe link contained in the message. You may still receive non-promotional communications concerning quotes, orders, payments, proofs, shipping, customer service, or legal notices.

Security and Fraud Prevention

To authenticate transactions, protect customer accounts, detect suspicious activity, prevent fraud, maintain website security, and protect our business, customers, and service providers.

Legal and Business Purposes

To maintain business and tax records, enforce our agreements and policies, resolve disputes, respond to lawful requests, protect legal rights, and comply with applicable laws and regulations.

HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information when reasonably necessary to operate the Services, including:

Shopify

Our website and online store are hosted by Shopify. Information submitted through the Services may be collected and processed by Shopify in accordance with Shopify’s privacy practices.

Service Providers

We may disclose information to vendors that provide payment processing, website hosting, cloud storage, email, customer support, analytics, advertising, fraud prevention, accounting, production, fulfillment, delivery, and shipping services.

These providers may include Shopify, payment processors, Google, Meta, shipping carriers, Pirate Ship, and other providers used to operate our business.

Suppliers and Fulfillment Partners

When necessary to fulfill an order, we may share limited order, product, production, or shipping information with apparel suppliers, promotional-product suppliers, production partners, or fulfillment providers.

We disclose only the information reasonably necessary for the applicable service.

When You Direct Us

We may disclose information when you request or authorize us to do so, including when requesting direct shipping or using third-party integrations.

Legal and Safety Purposes

We may disclose information to comply with applicable law, a court order, subpoena, government request, or legal process; investigate suspected fraud or illegal activity; enforce our policies; or protect our rights, customers, business, or others.

Business Transactions

If our business is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, personal information may be disclosed as part of that transaction, subject to applicable law.

TARGETED ADVERTISING AND DATA SHARING

We do not sell personal information for money.

However, certain uses of advertising cookies or disclosure of identifiers to advertising partners may be considered “selling,” “sharing,” or “targeted advertising” under some privacy laws.

Where applicable, you may opt out through the privacy choices or cookie-preference tools provided on our website, by enabling a recognized Global Privacy Control signal in your browser, or by contacting us.

COOKIES

Cookies help our website function and may remember your preferences, maintain your shopping cart, support secure checkout, measure website traffic, and evaluate advertising.

Some cookies are necessary for the website to operate. Other cookies, such as analytics or advertising cookies, may be optional depending on your location.

You can manage cookies through your browser settings and, where available, through the cookie-preference banner on our website. Blocking certain cookies may affect website functionality.

CUSTOMER ARTWORK AND FILES

Artwork, logos, photographs, names, and design files submitted for a quote or order are used to evaluate and produce the requested project.

We may retain project files, proofs, digitized embroidery files, vectorized artwork, and production records for customer service, reorders, recordkeeping, and dispute resolution unless deletion is requested and retention is not otherwise required.

Customers are responsible for ensuring they have permission to submit and authorize the use of any names, photographs, logos, trademarks, copyrighted materials, or other content provided to us.

We do not claim ownership of customer-provided artwork merely because it was submitted for a quote or order.

DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing Services, maintaining production records, supporting reorders, meeting tax and accounting obligations, resolving disputes, preventing fraud, and complying with legal requirements.

Retention periods may vary depending on the type of information and the reason it was collected.

DATA SECURITY

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information.

However, no internet transmission, electronic-storage system, or security measure can guarantee complete security. Please do not send sensitive or confidential information through unsecured communication channels.

Customers are responsible for protecting their account credentials and should not share passwords or access information with others.

CHILDREN’S PRIVACY

The Services are intended for adults and are not directed toward children. We do not knowingly collect personal information directly from children under 13.

A parent or legal guardian may provide a child’s name, photograph, or other information when ordering a personalized product. The customer submitting that information represents that they are authorized to provide and use it for the requested project.

If you believe a child has provided personal information without appropriate authorization, contact us so that we can review and, where appropriate, delete it.

THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, applications, social-media platforms, or services.

We do not control and are not responsible for the privacy, security, accuracy, or practices of third-party services. You should review the privacy policy of any third party before providing personal information.

YOUR PRIVACY RIGHTS

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we maintain about you.
• Request correction of inaccurate personal information.
• Request deletion of certain personal information.
• Obtain a portable copy of certain personal information.
• Opt out of targeted advertising or certain forms of data sharing.
• Withdraw consent where processing is based on consent.
• Appeal certain decisions regarding a privacy request.
• Designate an authorized agent to submit a request when permitted by law.
• Receive equal service without unlawful discrimination for exercising a privacy right.

These rights are not absolute and may be subject to verification, legal exceptions, and record-retention requirements.

To submit a privacy request, email hello@thecreativestudio.co. We may request information reasonably necessary to verify your identity or authority before completing the request.

GLOBAL PRIVACY CONTROL

Where required by applicable law and technically supported, we treat a recognized Global Privacy Control signal as a request to opt out of qualifying targeted advertising, selling, or sharing for the browser or device transmitting the signal.

Other browser “Do Not Track” signals may not be recognized because there is no universally accepted standard for responding to them.

INTERNATIONAL DATA TRANSFERS

Shopify and other service providers may process or store information in locations outside your state, province, or country.

When required, applicable safeguards may be used for international transfers, including recognized contractual protections.

For additional information about Shopify’s processing practices and available privacy controls, visit:

https://privacy.shopify.com/en

COMPLAINTS

If you have a concern about how we process personal information, please contact us first so we can attempt to resolve it.

Depending on your location, you may also have the right to contact or submit a complaint to the appropriate privacy or data-protection authority.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes to our business practices, technologies, Services, or legal obligations.

When changes are made, we will post the revised policy on this website and update the “Last updated” date. Additional notice will be provided when required by law.

CONTACT US

For questions regarding this Privacy Policy, our privacy practices, or a privacy-rights request, contact:

The Creative Studio
Albuquerque, New Mexico, United States

Email: hello@thecreativestudio.co
Phone: +1 505-585-9293