Shipping policy

Thank you for choosing The Creative Studio. This Shipping Policy explains our production timelines, shipping methods, delivery estimates, local pickup procedures, and what to do if a shipment is delayed, damaged, lost, or delivered to an incorrect address.

By placing an order, accepting a quote, or approving a custom project, you agree to this Shipping Policy.

SHIPPING LOCATIONS

We currently ship to eligible addresses within the United States.

International shipping may be available for certain orders by prior arrangement. Customers are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges associated with an international shipment.

We do not ship to locations prohibited by applicable law or carrier restrictions.

PRODUCTION AND PROCESSING TIMES

Production time and shipping time are separate.

Custom and Personalized Orders

Production begins after all required steps have been completed, including:

Final quote acceptance.
Payment or required deposit.
Artwork submission.
Artwork proof approval, when applicable.
Confirmation of products, sizes, colors, quantities, and customization details.
Receipt and approval of customer-supplied items, when applicable.

Production time varies based on product availability, order quantity, decoration method, design complexity, supplier processing, and our current production schedule.

An estimated production timeframe will be provided with your quote, order confirmation, or project communication. Estimates are not guaranteed delivery dates unless The Creative Studio expressly confirms a guaranteed date in writing.

Blank and Non-Customized Products

Blank products may require processing time before shipment, especially when products must be ordered from a supplier.

Product availability is not guaranteed until the order has been reviewed and confirmed.

Business Days

Business days are Monday through Friday and exclude federal holidays and other announced closures.

Orders submitted after the applicable daily cutoff time, on weekends, or on holidays may begin processing on the next business day.

SHIPPING METHODS AND RATES

Available shipping methods and estimated costs may be displayed at checkout, included in a quote, or provided before payment.

Shipping rates may be based on:

Delivery destination.
Package dimensions and weight.
Product quantity.
Selected shipping service.
Carrier rates.
Insurance or signature requirements.
Oversized or special-handling requirements.

We may ship through USPS or another appropriate shipping carrier. The carrier and service selected may vary depending on the package, destination, delivery requirements, and shipping option purchased.

Selecting an expedited shipping service only shortens the carrier’s estimated transit time. It does not shorten artwork preparation or production time unless rush production has been separately approved and paid for.

FREE SHIPPING

Qualifying orders with an eligible merchandise subtotal of $150 or more receive free standard shipping within the United States.

The merchandise subtotal is calculated after discounts and before taxes and shipping charges.

Free shipping may not apply to:

Oversized or unusually heavy products.
Rush or expedited shipping.
Special delivery services.
Multiple-destination shipments.
International orders.
Orders requiring additional insurance or signature services.
Other exclusions disclosed before the order is confirmed.

When free shipping applies, The Creative Studio will select the standard carrier and shipping service.

DELIVERY ESTIMATES

Carrier delivery dates are estimates and are not guaranteed unless a guaranteed carrier service was specifically purchased and confirmed.

Delivery time begins when the carrier accepts the package. It does not begin when the order is placed, the quote is accepted, or the artwork proof is approved.

Delivery may be affected by circumstances outside our reasonable control, including:

Weather conditions.
Carrier delays.
Transportation interruptions.
Holiday volume.
Incorrect or incomplete addresses.
Supplier delays.
Customs processing.
Natural disasters, emergencies, or government actions.

The Creative Studio is not responsible for carrier delays outside our reasonable control. However, we will provide reasonable assistance when a shipment requires investigation.

ORDER DELAYS

If we learn that an order cannot be shipped within the timeframe previously provided, we will contact the customer with an updated estimate and any cancellation or refund options required by applicable law.

If we cannot fulfill an order, we may cancel the unfulfilled portion and issue an applicable refund to the original payment method.

TRACKING INFORMATION

When tracking is available, it will be sent to the email address or telephone number provided with the order.

Tracking information may take up to 24–48 hours to update after a label is created. A shipping label being created does not necessarily mean the carrier has already accepted or scanned the package.

Customers are responsible for monitoring tracking information and making appropriate arrangements to receive the delivery.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address before an order is shipped.

Please review the following carefully:

Recipient’s full name.
Street address and unit or apartment number.
City, state, and ZIP Code.
Telephone number and email address.

Contact us immediately if an address needs to be corrected. We cannot guarantee that an address can be changed after a shipping label has been created or the package has been transferred to the carrier.

If an order is returned, delayed, lost, or delivered incorrectly because the customer provided an incomplete or incorrect address, the customer may be responsible for additional shipping and handling charges.

We are not responsible for packages delivered to the address entered or approved by the customer, except where otherwise required by law.

RETURNED OR REFUSED PACKAGES

If a package is returned to us because of an incorrect address, refused delivery, failed delivery attempt, or failure to claim the package, we will contact the customer when the package is received.

Additional shipping and handling charges may be required before the order can be shipped again.

Custom and personalized products are not automatically refundable when a package is refused, unclaimed, or returned because of an address provided by the customer.

LOST OR MISSING PACKAGES

If tracking has not updated or a package appears to be lost, contact us at hello@thecreativestudio.co.

We may ask the customer to:

Confirm the shipping address.
Check the delivery location and surrounding area.
Ask household members, neighbors, a front office, or mailroom personnel.
Contact the shipping carrier or local post office.
Allow the carrier’s required investigation period.
Complete documentation necessary for a carrier or insurance claim.

We will assist with an eligible carrier claim when appropriate. A replacement or refund will be considered after the available tracking information and carrier investigation have been reviewed.

PACKAGES MARKED AS DELIVERED

If tracking shows that a package was delivered but it cannot be located, please:

Confirm that the shipping address on the order is correct.
Check all doors, porches, mailboxes, parcel lockers, and other possible delivery locations.
Ask household members, neighbors, building management, or mailroom personnel.
Allow until the end of the next business day because some carriers scan packages before final delivery.
Contact the carrier for delivery confirmation or GPS information, when available.
Contact us if the package is still missing.

We will provide reasonable assistance, but we cannot guarantee reimbursement for a package confirmed as delivered to the address provided by the customer. This does not limit any protection required by law.

DAMAGED SHIPMENTS

Inspect your package promptly after delivery.

If an order arrives damaged, contact us within 3 calendar days of delivery and provide:

Your name and order number.
Photographs of the complete product.
Close-up photographs of the damage.
Photographs of the shipping box and internal packaging.
A photograph of the shipping label.
A description of what happened.

Keep the product and all original packaging until the claim has been reviewed. The carrier may require an inspection or additional documentation.

Do not discard, return, repair, use, or alter a damaged product before receiving instructions from us.

Approved damaged-order claims will be handled according to our Refund Policy and applicable law.

LOCAL PICKUP

Local pickup is available in Albuquerque, New Mexico, for eligible orders.

There is no shipping charge for local pickup. Customers will receive a notification when the order is ready, along with pickup instructions and the designated pickup location.

Please do not arrive before receiving a ready-for-pickup notification.

Local pickup is not available on a walk-in basis. Pickup times must be arranged or completed during the hours provided in the notification.

For security and privacy, the exact pickup location is provided only to customers with a confirmed order.

Orders must generally be collected within 14 calendar days after the ready-for-pickup notification unless another arrangement is approved. Orders that are not collected may require rescheduling, storage arrangements, or paid shipping.

The person collecting the order may be required to provide the order number, customer name, or identification.

CUSTOMER-SUPPLIED ITEMS

Do not ship customer-owned garments or products to The Creative Studio without prior approval and shipping instructions.

Customers are responsible for properly packaging, tracking, and insuring items shipped to us. The Creative Studio is not responsible for customer-supplied items before they are delivered to and accepted by us.

Inbound and return shipping costs for customer-supplied items are generally the customer’s responsibility unless otherwise stated in the approved quote or written agreement.

Customer-supplied items may also require a signed acknowledgment before production begins.

MULTIPLE SHIPMENTS

Orders containing multiple products may be shipped in separate packages because of availability, production methods, supplier locations, or package size.

When possible, we will provide tracking information for each shipment. Additional shipping charges may apply when a customer requests delivery to multiple addresses.

SHIPPING CHANGES AND CANCELLATIONS

Changes are not guaranteed after an order enters production, a shipping label is created, or the package is transferred to the carrier.

Additional charges may apply when an approved change increases the shipping cost.

RETURNS AND EXCHANGES

Shipping an item back does not automatically qualify it for a return, replacement, or refund.

We accept eligible claims for damaged, defective, or incorrect products as described in our Refund Policy. We do not offer exchanges, and custom or personalized products are final sale except for qualifying order problems.

CONTACT US

For shipping questions, tracking assistance, delivery problems, or local pickup arrangements, contact:

The Creative Studio
Albuquerque, New Mexico, United States

Email: hello@thecreativestudio.co
Phone: +1 505-585-9293